Managed IT Services – Infotech Houston Solutions

Managed IT That Keeps You Running. Proactive, Responsive, Accountable.

Proactive monitoring, rapid response, patch management, and a Houston-based help desk — all backed by IHS-owned infrastructure. A technology partner that shows up, on-site or remote, when it matters.

Years

Monitoring

0 /7

Response SLA

0 min

Owned Infra

0 DCs

IHS RMM Dashboard · Client Network

Live

24/7

Devices Online

Open Incidents

Patches Pending

🖥 Device Health Monitor View All

dc01.client.local

Healthy 2m ago

Security Appliance Partner

Secure 100%

ws-reception-01

Patch Due 99.1%

nas-backup.client

Protected 100%

🛡️

All Endpoints ProtectedCrowdStrike · Last scan: 4 min ago

99.97%

Network Uptime · 30d

🛡️ HIPAA Compliant

✅ SOC 2 Accredited

🔌 ETL Certified Cabling

🦅 CrowdStrike Partner

🔒 Security Appliance Partner

🏢 Owned Infrastructure

🛡️ HIPAA Compliant

✅ SOC 2 Accredited

🔌 ETL Certified Cabling

🦅 CrowdStrike Partner

🔒 Security Appliance Partner

🏢 Owned Infrastructure

IT That Works.
Before You Notice It Doesn't.

Your business depends on technology that works without interruption. Infotech Houston Solutions delivers fully managed IT services designed to prevent problems before they disrupt your operations, resolve issues quickly when they arise, and give you a predictable monthly cost with no surprises.

Unlike MSPs that resell monitoring tools from third-party platforms, IHS engineers manage your environment from infrastructure we own and operate — giving us faster visibility, tighter control, and real accountability when something needs to be fixed.

Critical Issue Response

≤ 15 minutes

High Priority Resolution

≤ 4 hours

Patch Deployment

Within SLA window

Network Uptime

99.9% guaranteed

Monitoring Coverage

24/7/365

Everything Your Business Needs.
One Flat Monthly Rate.

Every IHS Managed IT engagement includes these services as standard.

24/7 Monitoring & Alerting

Continuous monitoring of servers, workstations, and all network devices with automated alerts and rapid response. We see problems before your team does.

Patch Management

OS, firmware, and third-party application updates tested and deployed under strict SLA guidelines. No unpatched vulnerabilities sitting open on your network.

Help Desk Support

Houston-based engineers for on-site support and 24/7 remote assistance. Real engineers who know your environment — not Level 1 scripts.

Network Management

Switching, routing, VLANs, VPNs, and firewall configuration fully managed and optimized. Fortinet-powered security, tuned by IHS engineers.

Backup & Disaster Recovery

Automated, encrypted backups with documented recovery plans. We test restores — not just backups — so you’re protected when ransomware or hardware failure hits.

Vendor Management

Single point of contact for ISPs, software vendors, and hardware suppliers. IHS coordinates on your behalf so your team doesn’t spend hours on hold.

Application Support

Support for athenahealth, eCW, AdvancedMD, EPIC, PACS platforms, and more. IHS engineers understand clinical and business applications — not just Windows.

IT Strategy & vCIO

Quarterly reviews, technology roadmaps, and budget forecasting. IHS acts as your virtual CIO — aligning technology decisions to your business goals.

We Show Up.
Every Time. On Time.

Every IHS Managed IT client has guaranteed response times — not best-effort estimates.

Critical

System down, network outage, security incident, or complete loss of service affecting business operations.

High Priority

Significant degradation, single-user outage, or issue impacting a key business function.

Standard

General requests, software installations, configuration changes, and non-urgent moves or adds.

Projects

Hardware deployments, migrations, new office setups, and infrastructure upgrades — scoped and scheduled in advance.

Why Managed IT Beats
Paying Per Incident

Break-fix IT costs more, responds slower, and never prevents the problems that shut your office down.

Feature

✅ IHS Managed IT

❌ Break-Fix / Per Incident

24/7 Monitoring

✓ Included

✗ You notice first

Predictable Monthly Cost

✓ Flat rate

✗ Unpredictable invoices

Guaranteed Response Time

✓ 15 min SLA

✗ Best effort only

Proactive Patch Management

✓ Automated + tested

✗ Only if you request it

Backup & DR Testing

✓ Regular restore tests

✗ Rarely verified

Security Stack Included

✓ EDR, SIEM, firewall

✗ Separate add-on cost

vCIO & IT Strategy

✓ Quarterly reviews

✗ Separate consultant cost

No strategic guidance

✓ Built-in

✗ Not included

Built for Organizations
That Can't Afford Downtime

IHS Managed IT is built for organizations that need enterprise-grade reliability without building an internal IT department.

Healthcare

Physician practices and specialty clinics running athenahealth, eClinicalWorks, EPIC, and PACS.

Legal & Accounting

Law firms and accounting practices requiring confidentiality, compliance, and always-on connectivity.

Real Estate

Property management companies and brokerage firms with distributed offices and remote teams.

Construction & Energy

Field-driven organizations requiring uptime for dispatch, reporting, and project management platforms.

Nonprofits

Mission-focused teams operating lean, needing reliable IT without a full in-house department.

Professional Services

Consulting, staffing, and service firms that depend on email, cloud tools, and client-facing systems.