Unified Communications – Infotech Houston Solutions

Enterprise Voice & Communications.
Without the Middleman

IHS owns and operates the voice infrastructure — SIP trunking, call routing, and the dial tone itself. Better quality, more control, no carrier dependency.

IHS Voice · Call Monitor

Live

Active Calls

99.9%

Call Quality

In Queue

📞 Live Call Feed ● IHS Dial Tone

Inbound — Dr. Martinez Office

SIP Trunk · HOU-01 · 4m 22s

PASS2m ago

Queue — Patient Services Line

Cloud PBX · Skills-based routing

IN QUEUE1m ago

Teams Voice — Outbound Call

MS Teams Direct Routing · Ext 204

COMPLETED6m ago

Voicemail — Billing Department

Cloud Fax · HIPAA-compliant delivery

VOICEMAIL12m ago

📞

IHS Dial Tone ActiveNo reseller · Direct carrier-grade

Middlemen

🛡️ HIPAA Compliant

✅ SOC 2 Accredited

🔌 ETL Certified Cabling

🦅 CrowdStrike Partner

🔒 Security Appliance Partner

🏢 Owned Infrastructure

🛡️ HIPAA Compliant

✅ SOC 2 Accredited

🔌 ETL Certified Cabling

🦅 CrowdStrike Partner

🔒 Security Appliance Partner

🏢 Owned Infrastructure

We Own the Dial Tone.
That Changes Everything.

Most business phone providers are resellers of someone else’s platform. Infotech Houston Solutions is different. We own and operate our own voice infrastructure, including SIP trunking, call routing, and the underlying dial tone that powers every call. This gives your organization carrier-grade reliability with the responsiveness of a local partner who can make changes in minutes, not days.

IHS Unified Communications brings voice, video, messaging, and fax into a single managed platform that works across desk phones, softphones, mobile devices, and conference rooms. Whether you operate a single office or multiple locations, we design a communications environment that scales with your business.

SIP Trunk Capacity

100%

Call Quality Score (MOS)

97%

Network Uptime

99.999%

Teams Voice Integration

100%

HIPAA Fax Compliance

99.1%

One Platform.
Every Communication Channel.

From desk phones to contact centers — IHS designs, deploys, and manages
every layer of your communications environment on infrastructure we own.

Cloud PBX / Hosted Voice

A fully managed phone system hosted on IHS infrastructure. No on-premises PBX hardware to maintain or replace — just carrier-grade voice with full feature sets.

SIP Trunking

For organizations that prefer to keep an on-premises PBX, IHS SIP trunking delivers reliable, high-definition voice connectivity over our own network — no carrier middlemen.

Microsoft Teams Voice Integration

Enable direct calling from Microsoft Teams using IHS as your PSTN provider. Your team makes and receives calls from their existing Teams interface, powered by IHS dial tone.

Video Conferencing & Collaboration

IHS deploys and supports conference room solutions that integrate with Teams, Zoom, and other platforms — hardware, network configuration, and ongoing support included.

Cloud Fax

HIPAA-compliant cloud fax for healthcare practices and legal offices that still depend on fax workflows. Send and receive from any device — no physical fax machine required.

Call Center & Contact Center Solutions

For practices and businesses handling high call volumes — IHS builds contact center environments with skills-based routing, real-time dashboards, and CRM integration.

Voice Isn't a Commodity.
It's Infrastructure.

When your voice provider is a reseller, troubleshooting ends at someone else’s helpdesk.
When IHS owns the dial tone, our engineers see the SIP traces in real time.

Direct SIP Trace Access

Our engineers see the full SIP trace, network path, and codec negotiation in real time. No intermediary. Problems diagnosed and resolved faster — always.

Changes in Minutes, Not Days

Adding a number, adjusting a call queue, or re-routing a line? Our team makes platform changes directly — no ticket to a reseller who submits another ticket upstream.

Real Accountability

One vendor, one SLA. IHS owns the infrastructure and the outcome. No blame-shifting between your IT company and the phone carrier.

Hosted on IHS Infrastructure

Voice traffic stays on IHS-owned infrastructure in Houston and Dallas — the same facilities that host your servers and backups. Integrated, auditable, and compliant.

HIPAA-Compliant by Design

Healthcare organizations need voice and fax infrastructure that's HIPAA-compliant from the ground up — not retrofitted. IHS UC is built that way from day one.

Integrated with Managed IT

Your voice platform, network, endpoints, and security are all managed by one team. IHS UC works alongside your IHS-managed infrastructure — not alongside it awkwardly.

Why Most Providers
Can't Compete

Reseller voice providers add a layer of cost, latency, and accountability gaps
between your business and the actual infrastructure. IHS eliminates that entirely.

Voice Capability

✅ IHS Unified Comms

❌ Reseller / VOIP Provider

Owns the dial tone & SIP infrastructure

✓ IHS-owned, direct

✗ IHS-owned, direct

SIP trace & network visibility

✓ Full visibility, real-time

✗ Blind to upstream carrier issues

Call quality issue resolution

✓ IHS diagnoses & resolves directly

✗ Ticket → reseller → carrier → wait

Configuration changes (queues, routes)

✓ Minutes, direct access

✗ Days, via support tickets

Microsoft Teams Direct Routing

✓ IHS as PSTN provider

✗ DIHS as PSTN provider

HIPAA-compliant fax & voice

✓ Built-in, documented

✗ Add-on or assumed compliance

Integrated with IT & security stack

✓ Same IHS team

✗ Separate vendor, separate contract

Uptime SLA accountability

✓ IHS owns the SLA

✗ SLA depends on upstream carrier

Request a Demo or Get a
Quote for Your Phone System

Our team will assess your current voice environment, design an IHS UC solution around your workflows,
and show you exactly what owning the dial tone looks like for your organization — at no cost, no obligation.